HoneyBetz Data Privacy Policy

Privacy matters, and so does clarity—especially in Canada, where expectations are high.

By using HoneyBetz, you agree to the practices described in this Privacy Policy. It applies when you browse, open an account, make deposits, and play on our platform.

We collect only what is necessary to operate the service responsibly and securely. This includes information needed to set up your account, process transactions, and help keep gameplay fair.

Registration Information We Collect

Creating an account requires basic identification and contact details. This helps us confirm who is using the account and provide effective support.

• Name, email address, and postal address for account setup and communication.
• Telephone or mobile number for security and verification steps.
• Gender and date of birth to confirm eligibility and meet compliance needs.
• Photographic ID when required for due diligence and regulatory expectations.

Information Collected During Use

When you use the platform, we generate operational data that helps keep sessions stable and secure. Device and browsing signals may also support fraud prevention and troubleshooting.

• How you interact with our products and services, including gameplay activity.
• Device details such as model, operating system, browser type, and IP address.
• Cookie-based signals that support navigation, traffic analysis, and personalization.
• Call recordings when calls occur, supporting quality, disputes, and fraud detection.

Sensitive & Special Category Data

Some information may relate to responsible gambling and could reveal health-related signals. We apply additional safeguards to protect sensitive data and maintain confidentiality.

How We Use Your Data

We use personal information to deliver the services you request and administer your account. This includes managing the service, processing deposits and withdrawals, and sending essential updates.

We also use data to improve navigation, test system upgrades, and understand which features perform well. If you opt into marketing offers, we may use your playing history to tailor recommendations.

Lawful Bases for Processing

Different activities rely on different lawful bases. Common grounds include contract performance, legitimate interests, and legal obligations such as anti-money laundering requirements.

• Under the Contract: account access, service delivery, and transaction handling.
• Under Legitimate Interests: product improvement, analysis, and certain personalization choices.
• Under Legal Obligation: AML and licensing-related compliance requirements.

Verification & Withdrawal Processing

Verification may be required for deposits or withdrawals. This can include document checks, phone verification, or other methods where needed.

To meet anti-money laundering practices, players must wager through active deposited amounts at least once before withdrawal processing can proceed.

For KYC, we may request a selfie with an identification document. Verification documents must be in the Latin or Cyrillic alphabet, and video verification may be requested when that is not possible.

Until your account is fully verified, no payouts will be processed.

CAD Withdrawal Method Limits

For players depositing in CAD, withdrawals can only be made via EcoPayz, Interac, Instadebit, and iDebit. A minimum deposit via these options is required to activate them for withdrawal.

Your Privacy Rights

Data protection laws provide choices and controls over personal information. We aim to explain your options clearly and follow your instructions where the law allows.

• Right of access to request copies of your personal data.
• Right to rectification to correct inaccurate or incomplete information.
• Right to erasure in certain cases, subject to legal retention obligations.
• Right to restrict or object to processing under certain conditions.
• Right to data portability, where applicable, to transfer your data.

Requests are handled through our Data Protection Officer at support . We respond within one month.

Marketing & Personalization Preferences

If you do not want personalized services linked to marketing offers, you can unsubscribe. You can also disable personalization by contacting Customer Service or the Data Protection Officer.

Security & Data Handling

We take data protection seriously and train employees on information security. Confidentiality obligations and internal procedures apply whenever our team handles personal information.

Security Measures We Use

We use technical and organizational safeguards designed to reduce unauthorized access, alteration, or disclosure. Controls are applied across transmission, storage, and day-to-day access.

• SSL/TLS encryption for data transmitted between your device and our servers.
• Secure payment gateways and processors aligned with PCI DSS requirements.
• Access controls using the principle of least privilege.
• Regular security audits and vulnerability scans.
• Backups and incident response procedures to manage failures or breaches.

No online transmission or storage method is 100% secure. We cannot guarantee absolute security, but we remain committed to industry best practices.

When We Share Personal Data

In some cases, we share data to operate the service and meet legal obligations. This may involve regulated requests, verification partners, payment processing support, auditors, or business transfers.

• Regulatory and legal compliance when required by governing law.
• Verification, affordability checks, and fraud detection with relevant third parties.
• Service providers supporting technology, storage, payments, or online advertising.
• External auditors conducting independent checks as part of accreditations.

Cross-Border Data Transfers

As a global online platform, personal data may be transferred outside your country of residence. Other countries may have different data protection laws than Canada.

Where transfers occur, we apply appropriate safeguards consistent with this Privacy Policy and applicable data protection laws. We would inform you before affecting such a transfer of personal data.

Data Retention Periods

We keep personal information only for as long as necessary for the purposes it was collected. While you are an active customer, retention supports legal and contractual requirements.

After you stop using our services, we retain personal information for at least five (5) years after account closure, or longer if AML/CTF legislation requires it.

Cookies & Similar Technologies

Cookies and similar technologies support navigation, traffic analysis, and content personalization. Cookie preferences can be managed through our separate Cookies Policy.

Privacy Policy Changes

We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. Material updates are communicated through a platform notice or an email notification.

Age Eligibility

Our services are not intended for individuals under the age of 18. If you are under 18, do not use the platform or provide personal information.

If we learn that personal data from someone under 18 was collected, we will delete it promptly.

Key Points Summary

If you want help with a privacy request or need clarification about how we handle data in Canada, contact our Data Protection Officer at support .